Terms of Service

1. Agreement to Terms

By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this website.

2. About LENs

Lived Experience Network (LENs) provides consultancy services that connect organisations with Experts by Experience in health and social care. Our services include consultation, training, quality assurance, and research support.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not:

• Infringe the rights of others or restrict their use of the website
• Violate any applicable laws or regulations
• Transmit any harmful, threatening, or offensive material
• Attempt to gain unauthorised access to any part of the website
• Interfere with the proper functioning of the website

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of LENs or its content suppliers and is protected by United Kingdom and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this website without our prior written permission.

5. User Submissions

By submitting any information through our contact form or other means, you grant us the right to use that information to respond to your enquiry and provide our services.

You are responsible for ensuring that any information you provide is accurate, complete, and does not violate the rights of any third party.

6. Services

The information provided on this website is for general informational purposes only. Specific services, terms, and pricing will be agreed upon separately through formal contracts or service agreements.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

7. Disclaimer of Warranties

This website is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:

• The accuracy or completeness of information on this website
• The availability or uninterrupted operation of the website
• The absence of viruses or other harmful components
• The suitability of our services for your particular needs

8. Limitation of Liability

To the fullest extent permitted by law, LENs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Personal injury or property damage
• Any matters beyond our reasonable control

Our total liability for any claim arising from or relating to these terms or your use of the website shall not exceed the amount you have paid to us, if any, in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless LENs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of this website or violation of these terms.

10. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these terms by reference.

12. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.