Privacy Policy

1. Introduction

Lived Experience Network ("LENs", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out and submit our contact form
• Subscribe to our newsletter
• Apply to join our network as an Expert by Experience
• Communicate with us via email or other means

This information may include:

• Name
• Email address
• Phone number
• Organisation name
• Message content

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Third-Party Services

We use the following third-party services that may collect data:

• Supabase — Database and authentication services
• Elfsight — Social media feed integration
• Vercel — Website hosting and analytics

Each of these services has their own privacy policy governing their use of your information.

5. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies — Required for the website to function properly
• Functional cookies — Remember your preferences and settings
• Analytics cookies — Help us understand how visitors use our website

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have certain data protection rights:

• Right to access — You can request copies of your personal data
• Right to rectification — You can request that we correct inaccurate data
• Right to erasure — You can request that we erase your personal data
• Right to restrict processing — You can request that we restrict processing of your data
• Right to data portability — You can request that we transfer your data to another organisation
• Right to object — You can object to our processing of your personal data

To exercise any of these rights, please contact us using the details below.

8. Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.