About Us
Who We Are
We are a national network of Experts by Experience, dedicated to improving mental health and social care services by bringing authentic voices to the heart of healthcare.
Our Story
Founded on Experience
At LENs (Lived Experience Network), we are a pioneering, lived experience-led organisation, dedicated to reshaping health and social care by embedding the voices of those with lived experience into the heart of service delivery. Our team is comprised of individuals with personal insights into mental health, learning disabilities, and other areas of care, collaborating with professionals to enhance co-production and independent feedback.
We believe that lived experience offers an invaluable perspective, acting as a transformative force to improve care standards. By empowering individuals who have been on the receiving end of services, we ensure that their insights are not just heard but actively influence and shape the care landscape.
At LENs, we champion co-production at every level. We view everyone, from junior staff to senior leaders and external stakeholders, as equal partners in the process. Our approach fosters collaboration, independence, and meaningful dialogue, ensuring that service improvement is truly reflective of the needs of both individuals and communities. Together, we strive to make co-production a standard, not an exception, within the health and social care sector.

Experts by Experience
Services Visited
Years of Impact
What Drives Us
Our Values
LISTEN
Listen to everyone and be impartial at all times
EMPHASISE
Empathise with people through shared lived experience
NOTIFY
Notify our clients of feedback/themes in a clear, concise and professional manner
SUPPORT
Support people, organisational change and quality improvement
The People Behind LENs
Our Team
Peter Jones
Chairman
As Chairman, Peter Jones brings over 20 years of leadership and advocacy experience, championing lived experience and co-production in health and social care through peer-led initiatives across London and the UK.
Our Purpose
Our Vision
To be the leading provider for Experts by Experience within the United Kingdom, to transform organisations and change lives in a positive and meaningful way.
We would like to be regarded as an independent and competent lens into services, ensuring that people with lived experience have a voice at every level of organisations.