What We Offer
Our Services
From training and consultancy to quality reviews and advocacy, we offer tailored support to embed lived experience throughout your organisation.
EbE Programme
Our EbE Programmes empower organisations by integrating Experts by Experience into regular service visits, feedback processes, and co-productive channels. We tailor our approach to enhance care quality and ensure the voice of lived experience is integral in decision-making and service delivery. Monthly reports allow organisations to track, monitor and action lived experience insights and recommendations.
- Service Reviews and Assessments
- Patient and Carer Feedback Capture
- Monthly Insight Reports
Strategic Co-Production & Advisory
We work with you to co-design policies, pathways and change programmes that reflect real experiences, and stand up to scrutiny. This is where lived experience becomes part of decision-making, governance and system improvement, not an add-on at the end.
- Co-production Workshops, Facilitation and Governance Design
- Service Redesign Support (e.g. discharge pathways, admissions, waiting-list experience)
- Evaluation Planning and Outcomes Support (what success looks like, and how you’ll evidence it)
- Participation on Boards, Steering Groups and Programme Meetings
Training and Accreditation Support
Co-delivered training and accreditation support that centres lived experience and meets expected standards set by RRN and BILD. We can review, strengthen and co-deliver content so it is not only compliant, but authentic, psychologically safe, and grounded in what people actually experience in services.
- Training Needs Discussions and Content Review with Written Recommendations
- Co-delivery (from induction through to specialist topics)
- Lived-experience video content licensing options
- Guidance on integrating lived experience appropriately into training design and assessment
Lived Experience Advisory Boards
A standing advisory board of EbEs who meet with your senior team to test ideas, review themes, and agree action. We create a structured space where lived experience can challenge safely, influence decisions, and support follow-through.
- Monthly or quarterly meetings (Teams or in person)
- Theme summaries across time (what’s improving, what’s stuck, what’s emerging)
- Follow-up checks to track progress and prevent “feedback without change”
Product & Service Testing (Vendors & Innovators)
Hands-on feedback from EbEs to assess usability, dignity, safety and real-world fit, before you put your products into mass production. We help you understand what your product/service feels like to use, what gets in the way, and what would make it genuinely accessible in practice.
- Structured testing with 2–3 EbEs (in person or remote) and clear feedback criteria
- Usability insights for clinical and operational environments
- Rapid turnaround options for time-sensitive pilots
Engagement & Events
We bring lived experience into the rooms that matter, in ways that build understanding, shift culture, and create meaningful dialogue. We work with you beforehand to ensure clarity, safety and impact.
- Keynotes, panels and chaired discussions
- Co-produced films, case studies and media contributions
- Session design support (so your event has outcomes, not just stories)
Research, Evaluation & Insight
Evidence with heart. We blend qualitative insight with practical measures so you can understand experience, spot patterns, and show improvement credibly. We can support a full project or strengthen one stage (design, delivery, analysis, reporting) with our bank of Experts by Experience.
- Co-facilitation of interviews, focus groups and lived-experience research activity
- Thematic analysis with plain-English reporting and actionable recommendations
- Support presenting findings to boards, teams and stakeholders
Recruitment, Workforce & Supervision (EbE)
We recruit, vet, match and support EbEs so involvement is safe, ethical and sustainable, without creating additional operational load for your team. We also support wellbeing and supervision so EbEs are not placed in roles without the right support in place.
- Role design and scoping (what you need, what “good” looks like, boundaries)
- Recruitment and matching from our EbE bank
- Onboarding, supervision, wellbeing and support plans
- Scheduling, compliance and admin support
Ready to work with us?
Get in touch to discuss how our Experts by Experience can support your organisation and drive meaningful change.
Contact Us