The Challenge
A local authority needed to redesign community mental health support. Previous consultation exercises had been tokenistic, resulting in services that didn't fully meet community needs. They wanted to embed genuine co-production from the start.
Our Approach
We facilitated a comprehensive co-production process over three months. This included community workshops, online engagement, and one-to-one conversations with people who found group settings challenging. Our Experts by Experience ensured that quieter voices were heard alongside more confident contributors.
The Impact
- 40+ hours of genuine co-production
- Service model reflecting diverse community needs
- Ongoing co-production governance structure
- Training for staff in co-production principles